Privacy Policy

General

Migration ASAP recognises that your privacy and the protection of your personal information is important to you. This policy sets out how Migration ASAP collect, use, disclose and secure your personal information. It also sets out your rights to access and correct your personal information.

At Migration ASAP, we take our privacy obligations seriously and are committed to ensuring that we handle personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Privacy Act).

What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

Collection of your personal information

We collect personal information relating to users of our services and visitors to our website.

Migration ASAP may collect personal information including (but not limited to) the following: your title, name, job title, address, email address, telephone numbers, birthdate, occupation, migration goals, current visa status, and other information reasonably necessary for us to connect you with licensed Migration Agents or which is otherwise reasonably necessary for us to carry out our functions and activities.

Migration ASAP collects personal information directly from you when you:

• Submit our online form to connect with a Migration Agent
• Send us an email or other communication
• Make a payment for our services
• Visit our website (through cookies and analytics)

Migration ASAP may make a record of information relating to your visit to our website. Such information includes your server address, domain name, IP address, the date and time of your visit, pages accessed, and documents downloaded. Our website may also use cookies for functionality and analytics purposes.

Sensitive information

The Privacy Act imposes special obligations where sensitive information (including information relating to your racial or ethnic origin, membership of political bodies, religion or trade unions, sexual preferences or activities, criminal record, state of health or medical history) is collected, used and disclosed. Migration ASAP may collect some forms of sensitive information relevant to your migration case, such as your country of origin, cultural background, or family circumstances, for the purposes of connecting you with appropriate Migration Agents. We will not collect sensitive information about you unless you consent (we take your provision of the information to be consent to its collection), and the information is reasonably necessary for our functions or activities.

Use and disclosure of your personal information

We use the personal information we collect for the following primary purposes:

• To connect you with licensed Migration Agents who can assist with your specific needs
• To process payments for our connection service
• To communicate with you about your enquiry and our services
• To improve our website and services
• To comply with legal obligations

Migration ASAP will only use or disclose your personal information for the purpose for which it was collected, for another related purpose for which you would reasonably expect us to use it, or for any other purpose with your consent.

Your personal information may be disclosed to:

• Licensed Migration Agents who are part of our network and who may be able to assist you
• Payment processors for handling transaction processing
• External service providers (on a confidential basis) including IT support, marketing, and administrative services
• Legal and professional advisers
• Any other person authorised and specified by you

We will not sell, distribute or lease your personal information to third parties for marketing purposes unless we have your permission.

Security of your personal information

Migration ASAP is committed to ensuring that the information you provide is secure and we take all reasonable steps to protect your personal information from loss, unauthorised access, modification, disclosure or misuse. Your personal information may be stored both in Australia and in secure cloud-based systems. However, we cannot ensure the security of any information that you transmit to us over the internet and you do so at your own risk.

Cookies and analytics

Our website uses cookies to provide services and to identify which pages are being used and how you use them. This helps us analyse information about web page traffic and improve our website by tailoring it to your needs.

We may also use third-party analytics tools, including Google Analytics, to provide us with information about how you use our website. These analytics tools may place or access cookies on your device.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may, however, prevent you from using the full capabilities of the website.

Access and correction

You have the right to request access to the personal information we hold about you and to request that we correct any inaccurate or incomplete information. To make such a request, please contact us using the details provided below.

Changes to this policy

Migration ASAP may amend this policy by publishing a revised policy on our website. Any changes will be effective as of the date they are published.

Contact us

If you have any questions about this privacy policy or how we handle your personal information, please contact us: